Can I update my billing or shipping information after placing an order?
Once an order is placed, we advise against changing billing or shipping details. If necessary, contact our Customer Service Department at support@ponzoo.us promptly during order processing. If the package hasn't shipped, we can accommodate the change; however, once shipped, address modifications are not possible.
What payment methods do you accept?
We accept all major debit and credit cards such as Visa, MasterCard, American Express.
How will I know if my payment has been received?
Upon payment confirmation, we'll send you an email notification with your order confirmation.
Do you provide invoices?
Yes, once your order is received and payment cleared, we'll email you an invoice.
How can I determine shipping charges?
For shipping charges, refer to our shipping policy page for detailed information.
Can I ship my purchase to a different address for gifting purposes?
Certainly, we can ship your order to a different address.
How do I track my order?
Upon shipment, you'll receive a confirmation email containing a tracking number. Please allow up to 5 business days for tracking information to update in the courier's system after receiving the shipment notification.
You can track your order here.
I haven't received my confirmation email. What should I do?
If you haven't received a confirmation email or have any concerns regarding your order, please contact our Support Team at support@ponzoo.us. We aim to respond to inquiries within 1 business day.